Shipping policy

1. Where we ship

We currently ship to:

• Hungary
• Croatia
• BeNeLux (Belgium, the Netherlands, Luxembourg)

Available shipping methods and destinations are shown at checkout. If a method or destination is not available, it will not be offered.

2. Processing time

Orders are processed on business days. Processing times can vary due to seasonal peaks, inventory checks, or weather-sensitive packing. If we expect a significant delay, we will contact you by email.

3. Delivery time estimates

Delivery times shown on the website or at checkout are estimates and not guaranteed deadlines. Delivery can be delayed due to carrier capacity, customs or cross-border handling, weather, holidays, or other events outside our control.

4. Shipping costs

Shipping costs are calculated at checkout based on destination, parcel size, and weight. Any applicable fees are shown before you complete your order.

5. Partial shipments

We may ship your order in parts. If we do, you will not be charged extra shipping for the split shipment unless clearly stated and agreed at checkout.

6. Delivery issues and damaged parcels

Please inspect your parcel on delivery. If the parcel is visibly damaged, record this with the carrier where possible and take photos. If items are missing, damaged, or incorrect, contact us as soon as possible at kapcsolat@hollandkerteszet.hu and include your order number and clear photos.

7. Incorrect address and failed delivery

You are responsible for providing a complete and correct delivery address. If a parcel is returned to us due to an incorrect address, failure to collect, or refusal without lawful reason, you may be responsible for additional shipping or return costs, to the extent permitted by law.

8. Live products and weather-sensitive items

Some products are sensitive to temperature and transit conditions. We package carefully, but delays or extreme weather can affect live products or planting material. If you have concerns, contact us before ordering and we will advise the best shipping window where possible.

Questions? Email us at kapcsolat@hollandkerteszet.hu.